Refund and Cancellation Policy

Everything we sell is digital and is made available to you as soon as your payment is confirmed. For that reason orders cannot be cancelled or refunded once payment is confirmed, except in the situations listed in section 4, which cover non-delivery, faulty files, and incorrect charges.

This policy forms part of our Terms of Sale and is shown to you at checkout before you pay.

You can cancel at any point before you complete payment. Leaving or closing the hosted payment page ends the order at no charge and nothing is taken from your card.

After payment is confirmed the order goes straight to delivery and can no longer be cancelled. We do not sell subscriptions, so there is no recurring charge to cancel.

When you tick the consent box at checkout you ask for immediate access to your digital purchase and confirm that, once the download is made available to you, you lose the right of withdrawal that would otherwise apply to a distance sale. We record the date and the version of the terms you accepted against your order.

This does not remove your rights where something is faulty or is not what was described.

We refund in full, to the original payment method, if:

• the files you paid for were never delivered and we cannot deliver them
• the files are corrupted, incomplete, or materially different from the product description, and we cannot supply a working replacement
• you were charged more than once for the same order
• the payment was not authorised by you

Write to contact@soulmental.org within 14 days of the payment date with your order reference and a description of the problem. We reply within 3 working days. Where a refund is due we submit it within 5 working days of agreeing it.

Refunds are issued in the currency of the original charge. Your bank decides how long it takes to appear on your statement, usually 5 to 10 working days, and may apply its own conversion if your account is held in another currency. We do not charge a fee for a refund.

Download links remain active indefinitely and may be used as often as needed for your personal copy. Do not share your links or redistribute the files. A lost email can be resent after we verify the order.

Some digital products include a complementary physical item. That item is not sold and carries no charge: the amount you pay is entirely for the digital product. If a gift is delayed, lost, or out of stock, we will replace it with an item of equal or greater value or offer credit toward a future gift, but it does not entitle you to a refund of the digital purchase.

If you do not recognise a charge or you believe something has gone wrong, contact us first at contact@soulmental.org. We can nearly always resolve it faster than your bank can, and if a refund is owed you will have it without waiting for a dispute to run its course.